Cloudwize Client Resources

How to Log a Ticket Through RITA

RITA

Experience a Problem?

RITA is the quickest and easiest way to log a support ticket. She is always available, and she gets the right information to us, while keeping you updated on the progress.  

The video on the left walks you through how to raise a support ticket through RITA on your computer so you can rest assured it’s being looked after in the most efficient way possible.

How to Install RITA on Your Mobile Device

Cloudwize RITA tool on phone screen

Having RITA installed on your mobile device means that you can always log a job, no matter the issue.

1. Log in to RITA on your mobile device:
2. Add RITA to your home screen:

It’s as easy as that! If you need further support or help, feel free to get in touch.

How to Leave a Review

Change lives with your feedback

When we close your ticket, we’ll email you a confirmation and a customer satisfaction (CSAT) survey. We seek your feedback to improve what we do, which in turns helps us to anticipate and meet your requirements.

$1 for every response and $5 for each meaningful comment is donated to Backtrack, an organisation helping young people who have lost their way.