Senior Technical Engineer

December 11, 2020

Sydney, Parramatta & Western Suburbs

Full-time

Information & Communication Technology, Help Desk & IT Support

Cloudwize is a managed services provider with a clear strategy of proactively managing and maintaining business critical infrastructure for regionally headquartered businesses across Australia. Our focus is to delight our customers with exceptional response times and collaborating with them to utilise the technology they need (not what we can sell).

While headquartered in Tamworth, NSW, our team is geographically spread with over a third of our staff working from home.  This offers our team great lifestyle benefits while giving us access to the best of the best, no matter where they are located.  We like to work hard but there’s always an underlying stream of humour and laughter that makes us a wickedly fun place to be part of.  We treat our team as members of our family, not a faceless number.

We have invested in best practice tools, including Connectwise Manage, Automate and Control, IT Glue, Desk Director, Backup Radar, Slack and Brightgauge, to ensure our team is able to professionally and efficiently support our clients’ needs. We are very supportive of staff who are self-motivated in progressing their own training and development.

We now have an opportunity for a customer focussed, experienced IT professional with a managed services background to join our team.

You will be hands on across both projects and level 3 help desk support, so to succeed in this role, you will need to demonstrate the following attributes:

  • An excellent customer service ethos
  • Highly developed communication skills
  • Ability to problem solve and view challenges from different perspectives
  • A desire to learn
  • Ability to multi-task and work independently

Technically, your expertise will include:

  • Excellent knowledge of Microsoft Windows Server operating systems
  • Demonstrated expertise in supporting, implementing and migrating Microsoft Exchange, SQL, Office 365 and Active Directory
  • Experience managing Virtual server environments with VMware/Hyper-V
  • Experience in Microsoft Azure
  • Experience scripting application deployments, automated tasks and bulk operations
  • Experience in supporting Microsoft Windows and Office Suite
  • LAN/WAN communications/configuration and troubleshooting skills
  • A demonstrated track record in designing and maintaining high security standards with experience in:
  • Commercial backup solutions (such as StorageCraft, Veeam)
  • Firewall, router and general network knowledge, with experience in Sophos technologies well regarded
  • Management of anti-virus, anti-spam and web-filtering solutions
  • Microsoft certifications are desirable

If you love the technical challenges of supporting a wide and varied client environment AND you want to find a workplace where you can excel both professionally and personally, then you should be working for Cloudwize.
Please email your cover letter and resume to hr@cloudwize.co.au 
Only applications from those with the right to work in Australia will be accepted.

The application form will include these questions:

  • Which of the following statements best describes your right to work in Australia?
  • Do you have experience working in a technical support role?
  • What's your expected annual base salary?
  • Do you have a current Australian driver's licence?
  • How would you rate your English language skills?

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