IT Professional - Help Desk / Network Administrator

April 29, 2021




Beat the traffic - work from home! Culture of service, not sales - We employ people, not numbers!

Cloudwize is a managed services provider with a clear strategy of proactively managing and maintaining business critical infrastructure for regionally headquartered businesses across Australia. Our focus is to delight our customers with exceptional response times and collaborating with them to utilise the technology they need (not what we can sell).

While headquartered in Tamworth, NSW, our team is geographically spread with over a third of our staff working from home. This offers our team great lifestyle benefits while giving us access to the best of the best, no matter where they are located.  We like to work hard but there’s always an underlying stream of humour and laughter that makes us a wickedly fun place to be part of.

We have invested in best practice tools, including Connectwise Manage and Automate, IT Glue, Desk Director, Backup Radar and Brightgauge, to ensure our team is able to professionally and efficiently support our clients’ needs. We are very supportive of staff who are self-motivated in progressing their own training and development.

We now have an opportunity for a customer focussed IT professional with a managed services background to join our team.

The successful candidate will demonstrate the following attributes:

  • An excellent customer service ethos.
  • Highly developed communication skills.
  • Ability to problem solve and view challenges from different perspectives.
  • A desire to learn.
  • Ability to multi-task and work independently.

Technical expertise required to succeed in this role includes:

  • Working knowledge of Microsoft Windows Server operating systems.
  • Working knowledge of management of Microsoft Exchange, Office 365 and Active Directory.
  • Demonstrated experience in supporting Microsoft Windows and Microsoft Office Suite.
  • Knowledge of commercial backup solutions (such as StorageCraft, Veeam) .
  • Knowledge of virtual server environments with VMware/Hyper-V.
  • Demonstrated experience in maintaining high security standards in:
  • Commercial backup solutions (such as StorageCraft, Veeam)
  • Firewall, router and general network knowledge, with experience in Sophos technologies well regarded
  • Management of anti-virus, anti-spam and web-filtering solutions
  • Exposure to SQL and LAN/WAN communications/configurations would be beneficial but not a requirement.
  • Current driver’s licence.

If you love the technical challenges of supporting a wide and varied client environment AND you want to find a workplace where you can excel both professionally and personally, then you should be working for Cloudwize.

An attractive salary package including a company car will be negotiated with the successful candidate.

This role will involve some regular travel of approximately 5-6 nights away per month, depending upon your location. This role must be based in the Orange/Dubbo region.

For further information, please email your cover letter and resume to  Only applications from those with right to work in Australia will be accepted.

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